There are changes to Medicare costs and coverage options every year, and it’s difficult for consumers and professionals alike to keep up with what’s new and how it will affect them or their clients. As the Centers for Medicare & Medicaid Services rolls out these changes, the Medicare Rights Center’s education team gets to work right away translating complex legal language into consumer-friendly resources.
The new year presented several important changes that could be overwhelming for people with Medicare, including updates to Medicare enrollment periods. The education staff revised Medicare Rights’ print and online materials to reflect these changes, including Medicare Interactive (MI).
Internal trainings by the education team were essential to ensuring Medicare Rights’ client services staff was prepared for questions about Medicare in 2019. Once the staff was updated, they trained the helpline volunteers to make sure they had clear, accurate information, too.
The education team also prepared professionals for what Medicare changes could mean for their clients. After re-recording audio and updating visual content, the education staff published updates to MI Pro, Medicare Rights’ online curriculum. Medicare Rights also updated the version of MI Pro used by State Health Insurance Assistance Program (SHIP) counselors across the United States.
Medicare Rights recently developed and hosted a webinar, “What’s New in Medicare for 2019?” to discuss these changes in an engaging format. Anyone interested in learning more about this year’s changes can purchase a recording of the webinar on Medicare Interactive.
MI Guide: Medicare in 2019
Available on MI, this free guide covers what you can expect for Medicare Parts A, B, D, and Medicare Advantage in 2019. Download guide.